- Data analyst
- Junior
- 20 min
Support backlog with unknown owners
At Mossline Support, count open tickets by owner and sum their effort into columns owner, tickets and effort. Include missing owners as Unassigned. Only status open belongs in this backlog. A zero effort is a recorded value.
Skills and rubricMissing groups and named aggregation
- Filter the open population first. Preserve missing owners, then count rows and sum the recorded effort.
- Identifies a source row that exposes the named mistake.
- Explains the result using the supplied records and a concrete test.