An operations lead questions why the resolution metric differs from a count of active incidents. Build the elapsed-hours metric, inspect the resolved population, and decide how missing timestamps and reopened records should affect the calculation. Done means a checked report and an explanation that another analyst can reproduce on new records.
You are responsible for a complete resolution metric investigation handoff. The person receiving it needs a result they can use and explain. Read the brief, then follow the work through each dependent step. The instance carries your saved work forward.
Each step changes the same deliverable or adds evidence to it. Keep earlier conditions, assignments, and definitions unless the task asks you to replace them. The final check includes the completed state and the decision supported by it. Watch for a result that looks plausible while using the wrong table, an overly broad condition, or a duplicate relationship. Those errors can survive a quick visual review and change the operational conclusion.